Replacement / Return / Refund - Policy

Replacement Policy

The Replacement period is Period of Warranty of the product and is subject to the following terms and conditions:

• Replacement can be provided for the defective product, only if the product is under warranty period. And it can range from 1 month to 2 Years, depending on the Brand and Product.
• The product should have been purchased from Tryitfirst only.
• The product has the valid Warranty.
• Product shall be entertained under warranty provided the original Purchase Invoice is presented by the Customer. The warranty period starts from the date of the Invoice.
• For the easy identification, the Warranty return period is specified on each order for each product purchased from Tryitfirst.in
• Warranty covered only for manufacturing defects as per the norms defined by the manufacturer of the products. This warranty shall not cover any damages resulting from un-authorized adaptations, improper usage of the products or any physical damages.
• Warranty shall be void if the product has been opened or attended at any unauthorized service center, or unauthorized individuals.
• This warranty shall not apply to damages caused to the product by accident, lightning, ingress of water/moisture, exposure to caustic substances, fire, improper ventilation, dropping, mishandling or excessive shock, improper charging of bluetooth headset with Smartphone Power adapters.
• For warranty of Phased out / Discontinued products, please contact the respective manufacturer / service centre for the warranty claims.
• Tryitfirst wouldn’t assure any warranty claims. Tryitfirst would only facilitate the customer for all warranty claims.
• This warranty does not cover any external accessories (cable, carrying bag etc.)
• The customer would need to ship the product at his own cost to the Tryitfirst.in.
• Tryitfirst will not be responsible for the shipped products till the return / replacement product is received at their Office.

How to Claim Replacement for Hyderabad Customers :

• Raise request for Replacement from the Order History Page.
• Tryitfirst would schedule an appointment for free pick up of the product
• Tryitfirst would validate the claim. Upon confirmation for manufacturing defects executive would pick up the item and handover to the OEM for service warranty.
• Upon OEM’s confirmation for the claim ,Tryitfirst would issue the service ticket
• Based on the natures of the defect Tryitfirst would facilitate for the product repair/replacement from the OEM.
• Tryitfirst would deliver the repaired / replaced item to the customer as per the Tryitfirst service guidelines.
• Kindly note that Tryitfirst is not charging any fee for this service.

How to Claim Replacement for non-Hyderabad Customers :

• Raise request for Replacement from the Order History Page.
• If the defective product request is raised within 10 days of purchase, Tryitfirst would bear the shipping at no extra cost to the customer. Customer would need to pack and hand it over to the delivery champion
• If the defective product request is after 10 days of Invoice and before expiry of warranty period, customer would need to ship the defective product at his own expense along with Original Box packaging and ship to the Tryitfirst Support Office address mentioned below.
• Upon receiving the defective product Tryitfirst would validate the package and will share the package opening video to th customer in the Return Dashboard.
• Upon confirmation for manufacturing defects Tryitfirst Support will handover the defective product to the OEM for service warranty.
• Upon OEM’s confirmation for the claim, Tryitfirst would issue the service ticket
• Based on the nature of the defect Tryitfirst would facilitate for the product repair/replacement from the OEM.
• Tryitfirst would deliver the repaired / replacement item to the customer as per the Tryitfirst service guidelines.
• Kindly note that Tryitfirst is not charging any fee for this service.

Return Order to be shipped to below address

Tryitfirst Support

Plot 34, Road No 16, KPR Colony,

Puppalaguda, Manikonda,

Hyderabad - Telangana State - Pin 500089

 

Documents for claiming replacements

• Original Tryitfirst invoice which serves as your proof of purchase. In case if you have misplaced your invoice you can simply contact us with your order number and we will send you your invoice
• Original packaging/Box
• Defective items/Products
• Warranty Card

If any of the above items are missing the warranty claim would not be processed and the defective product will be sent back to the customer.

The Warranty Terms and Conditions for each brand are as below

1. Sony
2. Sennheiser
3. 1More
4. Boat
5. Portronics
6. Plantronics (Conditions)
7. Jabra
8. Skullcandy
9. Oraimo
10. Zebronics
11. JBL
12. Syska

 

While some of the Manufacturers charge a nominal service charge to process the Warranty Claim, the same would be charged back to the customer and respective GST Bill be provided.

Please refer to your product manufacturer warranty policy for more details for the schedule of charges.

 

Return Policy

Products purchased under the Category of the Smartphones, Laptops and Electronic Accessories are non-returnable. The products if found defective or Dead On Arrival are eligible for the Replacement under our Standard Replacement Conditions. The return period for the Dead On Arrival for the Smartphone or Laptops is of 7 days and the Dead On Arrival Certificate to be procured from the Smartphone Company Service Center.

For the return to be processed, the product should be free from any physical damage and scratches, and should be shipped back to the Tryitfirst.in with all accessories and box packaging. The Support Team will raise the Shipping request as per the Replacement Policy Details shared above.

 

Refund Policy

Order placed with Tryitfirst can be eligible for refund as per the following guidelines

a) The payment for the Order has been successfully completed on the Payment Gateway with Acknowledgement to Customer and Tryitfirst.

b) The products in the Order, are out of stock, a complete refund will be issued to the Customer.

c) The Order / Products have not been shipped and cancellation has been requested by the Customer, Tryitfirst would deduct 2.5% as PG Charges on the Payment amount and refund the remaining amount to the customer's mode of payment.

d) In case the order has been shipped and the customer intends to cancels the order, the cancellation will be subject deduction of 2.5% as PG Charges on the Payment + ₹250 as shipping charges. The remaning amount will be debited back the customer's mode of payment, once the product has returned to the Tryitfirst Location. 

 

In case of any further queries and questions or you want to know more about how we offer the Warranty Assistance, please feel free to get intouch with our customer support

Contact Support : +91 91212141 74 / 75                       

Email : support(at)tryitfirst.in

WhatsApp : +91 9121214174